Month: January 2013

Did it turn your head?

The question is often asked, “What should be documented?” The answer is simple, you should document when you observe behavior that turns your head. Take note, I did not distinguish between positive or negative behavior. If behavior occurs which turns your head…take the time to document it. You would certainly set aside time when a negative “head turning” event takes place. Don’t your employees deserve the same effort when they do the right thing?