Anyone who has worked in public safety for any time at all is most likely familiar with the KISS principle. KISS is an abiding principle at Guardian Tracking; while we constantly strive to improve the software, we focus on the goal of keeping things simple. This was also our intent when we introduced custom fields last year. In the release notes and manuals, we cautioned that the feature was not intended to replace complex forms. The purpose of custom fields is to provide our clients with a means to further classify, or standardize, the data stored in Guardian Tracking. This feature was not meant to serve as a form builder, nor eliminate the need to attach related documents and forms.
In recent weeks, we have been contacted by several clients who have discovered deficiencies in the custom fields feature when they attempt to replicate some of the more complex forms used by their organization. Unfortunately, this is a result of trying to make custom fields perform beyond their intended purpose. Custom fields will serve you well as long as you keep things simple!
We are listening and have discussed the issue at this end. We may add a form builder to Guardian Tracking at some point in the future; however, it will most likely involve a total restructuring of the software. Again, if that is done, it will be at some point in the future.
Please feel free to contact us if you have questions or need assistance. In the meantime, we have included a link on a short video about managing custom fields.