Communication Skills for Supervisors
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Professional DevelopmentCommunication Skills for Supervisors

Communication Skills for Supervisors

0.50 Hrs
SKU: RVCT-975

In today’s fast-paced workplace, your ability to communicate effectively could be the difference between team success and costly misunderstandings. This comprehensive course equips supervisors with essential communication tools to bridge gaps between management and staff, focusing on the renowned 7 Cs of effective communication: Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous. You will learn to select appropriate communication channels for various situations, interpret and utilize nonverbal cues, develop active listening skills, and deliver difficult messages with professionalism and empathy.

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Communication Skills for Supervisors
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Course Details

Learning Objectives

By the end of this course, you will be able to:

  • Describe the elements required for effective communication
  • List and describe the 7 Cs of effective communication
  • Describe different communication methods and how to choose the best one
  • Identify and describe common forms of nonverbal communication
  • Describe how to listen effectively
  • List general communication guidelines and skills for supervisors

Specs

Course Level
Intermediate
Languages
English
Compatibility
Audio, Video
Based on:
Industry Standards and Best Practices

Author | Vector Solutions

With over two decades of experience designing advanced 3D animated courseware and developing our proprietary learning management software, we pride ourselves by having developed over 1,000 safety and operations training modules, which have helped train over 250,000 workers worldwide. Our highly experienced team provides the industry with a simple and high-quality means of training their workforce. Whether your team consists of 25 people or an enterprise with thousands, we’re here to help.

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Frequently Asked Questions

What is the most effective form of communication?

The most effective communication method depends on the situation. For example, an email is fine for something like a short project status update, but not for discipline.

What are the 7 Cs of communication?

The 7 Cs of communication describe the characteristics of effective communication. The 7 Cs are clear, concise, concrete, correct, coherent, complete, and courteous.

What does it mean for communication to be concrete?

The message should be supported with accurate facts and figures when appropriate. Be as specific as possible and avoid generalities.

How do I control non-verbal communication?

Non-verbal communication can be difficult to control because it is usually subconscious. However, you can control speech patterns, posture, and eye contact.

How should bad news be communicated?

Delivering bad news is hard. It is best to deliver the news in person. Be sincere and clearly explain the situation. It is also important to let the affected employee vent their concerns, and then work together to develop a plan that addresses those concerns.

Sample Video Transcript

Communication is the transfer of information between a sender and a receiver. There are many different ways this can be accomplished, but the three main forms of communication are:

  • Verbal – speaking face-to-face or over the phone
  • Nonverbal – communication without words, for example, facial expressions, eye movement, body language, or hand gestures
  • Written – reports, emails, posters, or webpages

For communication to be effective, the sender and receiver need to reach a common understanding. The sender must choose the appropriate communication method and deliver a message that’s easy for the receiver to interpret. The receiver must listen and provide feedback to verify their understanding.

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