Professional DevelopmentConflict Management

Conflict Management

0.25 Hrs
SKU: RVCT-455B

When people work together, there will inevitably be disagreements. Some of these disagreements are minor, but some can turn into major conflicts. If conflicts are not resolved, they can lead to long-term tension and unhappiness among employees. This course illustrates how to resolve conflicts using the SLOW method, reasons for different points of view, and tips for face-to-face communication. Following the ideas in this course can help your team use conflict situations as an opportunity to solve work or personal problems, and therefore become more productive and unified.

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Conflict Management
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Course Details

Learning Objectives

By the end of this course, you will be able to:

  • Describe what workplace conflict is
  • Identify positive and negative aspects of workplace conflict
  • Explain why resolving conflicts is important
  • Explain the SLOW method of conflict resolution
  • Understand the importance of looking at a conflict from different points of view
  • Explain how people communicate
  • Explain tips on resolving problems face-to-face with a coworker
  • Discuss legal issues that can arise with workplace conflicts

Specs

Course Level
Intermediate
Languages
English
Compatibility
Audio, Video

Author | Vector Solutions

With over two decades of experience designing advanced 3D animated courseware and developing our proprietary learning management software, we pride ourselves by having developed over 1,000 safety and operations training modules, which have helped train over 250,000 workers worldwide. Our highly experienced team provides the industry with a simple and high-quality means of training their workforce. Whether your team consists of 25 people or an enterprise with thousands, we’re here to help.

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