Professional DevelopmentSmart Customer Service 3: Effective Verbal and Nonverbal Communication

Smart Customer Service 3: Effective Verbal and Nonverbal Communication

1.00 Hr
SKU: ST-0055AD

Communication is the give and take exchange of information; therefore, effective verbal and nonverbal skills are crucial to understanding your customers completely. In the previous course in this series, you learned about listening for understanding, or the taking of information. In this course you will learn how to give information effectively by speaking well and using your nonverbal signals to enhance your message. This interactive online course is designed to help you improve your communication skills when you are the sender of the message, whether you handle customers face-to-face or by telephone.

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Smart Customer Service 3: Effective Verbal and Nonverbal Communication
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Course Details

Learning Objectives

At the conclusion of this course, you will be able to:
  • Discuss effective speaking skills to increase your customers’ understanding of messages you send
  • Describe effective nonverbal communication to enhance your messages
  • Discuss techniques for asking and answering questions to enable you to find the best solution for each customer
  • Describe techniques to help build strong customer relationships

Specs

Course Level
Intermediate
Languages
English
Compatibility
Audio, MobileReady

Author | Vector Solutions

With over two decades of experience designing advanced 3D animated courseware and developing our proprietary learning management software, we pride ourselves by having developed over 1,000 safety and operations training modules, which have helped train over 250,000 workers worldwide. Our highly experienced team provides the industry with a simple and high-quality means of training their workforce. Whether your team consists of 25 people or an enterprise with thousands, we’re here to help.

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